In the Service Management Tool, all service calls, such as malfunctions, repairs and maintenance, are recorded in the same way. Our engineers are managed centrally and uniformly via automated work orders and you can clearly see how often a particular malfunction arises and what is causing it. By signalling such trends, it is possible to promptly adapt the number of maintenance rounds, the use or even the replacement of two-way radios.
Digital work orders
By using the mobile app, our engineers are better informed when they get to work at your site. Your service call is forwarded to the engineer’s mobile app. Using his tablet, the engineer can see exactly what is involved and what equipment he will need. The engineer comes to you on site fully prepared and can solve the problem faster. As soon as the service call has been dealt with, the work order appears on the app. You add your digital signature and a copy is forwarded to the email address you provide.
When it comes to service, we want to be as transparent as possible. You can access the Service Management Tool online through the customer portal. You have access to all work orders and you are always aware of the current status of a malfunction, a repair or maintenance. In addition to keeping track of your messages, it is also possible to analyse information. We provide you with periodic reports, so that you have all the management information you need. You know exactly what is being done with your equipment and have more control over the use and maintenance of your fleet.
- Unique flexibility.
- We handle all your concerns.
- Intensive cooperation.
Organisations of various sizes and from a range of sectors benefit from the Service Management Tool of Flash Private Mobile Networks. Discover your predecessors.
TOTAL opts for a future-proof radio communications partnership
TOTAL is assured of future-proof, mission-critical communications thanks to the combination of the DAMM TetraFlex® system and its partnership with Flash Private Mobile Networks.
- The ability to quickly anticipate
- Operational costs are reduced
- Future-proof partnership
Flash’s Full-Service Concept
We provide a customised service, meaning that you choose the components from our Full-Service Concept that suit you best at that time. In addition to Service Management, our Full-Service Concept includes:
Do you need more flexibility in your communication fleet? Renting from Flash is the solution. Whether you choose for short-term or long-term rental, the equipment is immediately available and in good condition.
Modular Forms of Service
Our services are divided into various modules. You can choose how we can best take on your concerns. Do you prefer ad hoc service? Can be arranged. Would you like Flash to deliver and collect your equipment? We will see to it.
Online Customer Portal
Do you want to check your contracts, know which two-way radios are being used where, what maintenance is in the pipeline and make service requests online? All this is possible through the Online Customer Portal.
Business Intelligence is a continuous process, with organisations using a targeted method to collect and register data, analyse it and apply the resulting information and knowledge in decision-making processes.
Are you interested in improving the organisation of the issuance and intake of equipment to employees or external parties for temporary projects? Issuance Registration (part of the Customer Portal) is the solution.
By combining our years of experience with knowledge of new developments, both in the area of service as well as technology, we recognise situations or processes in your organisation where we can share our expertise with you.
Flash has developed user training sessions that contribute to optimal safety. After all, if your employees know how to communicate with care using their radio, this guarantees a higher level of safety for them.