Everything about your rental and service contracts is stored centrally in our real-time management system. It makes your contract management simple. You can view your contracts and you have a clear overview of the equipment that you have in-house, per contract. You can also organise email notifications based on contract expiry date, for instance.
It is just as important to know what maintenance will be carried out, and when. The online customer portal is connected to our Service Management Tool. This means that you can view all work orders and you are always aware of the current status of a malfunction, repair or maintenance. You can also log new service calls online.
Everything from service calls to invoicing is processed completely digitally. As soon as a service call has been dealt with, the work order appears in the online customer portal. There you will find all the details of the service request involved. Handy if you want to check the invoice, for instance.
You can set up your own fields in the online customer portal. For instance, you can add the names of your employees or define specific cost centres. Let us know what you would like, so that we can completely tailor the portal to your preferences.
Personal selection list
Do you need extra equipment? The online customer portal will help you order it. Using your personal top-10 selection list, you can quickly order the right type of two-way radio or accessory. A pre-selection menu ensures that you rent exactly the same equipment that you already have on contract. This also applies to accessories.
Various people within your organisation can access the customer portal. Would you like colleagues to be able to quickly report a malfunction without their also seeing the contract information? Or does your admin department need to be able to check invoices without your input? By assigning various authorisations, the customer portal gives you all the flexibility you need.
- Unique flexibility.
- We handle all your concerns.
- Intensive cooperation.
- Efficient business processes.
Organisations of various sizes and from a range of sectors benefit from the Online Customer Portal of Flash Private Mobile Networks. Discover your predecessors.
TOTAL opts for a future-proof radio communications partnership
TOTAL is assured of future-proof, mission-critical communications thanks to the combination of the DAMM TetraFlex® system and its partnership with Flash Private Mobile Networks.
- The ability to quickly anticipate
- Operational costs are reduced
- Future-proof partnership
Complete hands-off roll-out of new two-way radios for Rotterdam's Supervision & Enforcement
Over a period of 3 days at four Rotterdam Council locations, Flash Private Mobile Networks distributed the new radios to the Supervision & Enforcement staff.
- Service makes live easier
- Safety assurance
Flash’s Full-Service Concept
We provide a customised service, meaning that you choose the components from our Full-Service Concept that suit you best at that time. In addition to the Online Customer Portal, our Full-Service Concept includes:
Do you need more flexibility in your communication fleet? Renting from Flash is the solution. Whether you choose for short-term or long-term rental, the equipment is immediately available and in good condition.
Modular Forms of Service
Our services are divided into various modules. You can choose how we can best take on your concerns. Do you prefer ad hoc service? Can be arranged. Would you like Flash to deliver and collect your equipment? We will see to it.
Your equipment simply has to work. No one understands that better than we do. We developed the Service Management Tool (part of the Customer Portal) for the uniform registration and settlement of all your service requests.
Business Intelligence is a continuous process, with organisations using a targeted method to collect and register data, analyse it and apply the resulting information and knowledge in decision-making processes.
By combining our years of experience with knowledge of new developments, both in the area of service as well as technology, we recognise situations or processes in your organisation where we can share our expertise with you.
Are you interested in improving the organisation of the issuance and intake of equipment to employees or external parties for temporary projects? Issuance Registration (part of the Customer Portal) is the solution.
Flash has developed user training sessions that contribute to optimal safety. After all, if your employees know how to communicate with care using their radio, this guarantees a higher level of safety for them.