Total Care Plus
Choosing for Total Care Plus? Then you are choosing for the convenience of having service and maintenance completely outsourced to us. With fixed price agreements, fixed response times and a collection and delivery service, you know exactly where you stand. If you like, replacement equipment can also be arranged.
Do you prefer repair on an ad hoc basis? That can be arranged. This is no-obligation repair, but even so Flash is ready 24/7 to serve you.
With Total Care, you can enjoy all the advantages of Total Care Plus, except for replacement equipment.
Flash carries out on-site, periodic preventive maintenance for your central system components and the two-way radios. With this form of service, you are choosing for scheduled maintenance. This means not only extended equipment life, but also the certainty that it will always be in optimal condition.
Do you want to be sure of the response time after reporting a malfunction? With this type of service, we guarantee that we will be on-site within four hours to resolve your malfunction. Every day of the week, 24 hours a day.
The Customised Service contract allows you to determine exactly what the service includes. This might be, for instance, an adapted contract period, specific service conditions, desired back-up guarantees for your communications system, and so forth.
Would you prefer to have an engineer on site once a week or once a month? If so, choose our On Site service. You determine the day, or part thereof, that the engineer will come by. You can also specify your priorities with respect to the service activities.
With Flash you can hire for a longer period, but also just temporarily. Flash’s rental fleet comprises 25,000 (ATEX) two-way radios and various (mobile) network solutions. Temporary Rental offers you all the advantages of the Total Care Plus concept, with use of equipment from our rental fleet.
Collection and Delivery Service
Would you like your two-way radios repaired without having to send them off or bring them in? Then use the Flash Collection and Delivery Service. Fast and easy.
If you choose for the Battery Replacement option, batteries will be replaced every two years without you having to worry about it. You have the guarantee that the batteries comply with the correct specifications. We will dispose of the old batteries in an environmentally-friendly way via STIBAT.
Depending on your wishes, we can prepare reports and discuss them with you. This means a clear overview of the service offered, the costs, the trends and possible improvements. Together with you, we examine ways to further optimise our service.
- Unique flexibility.
- We handle all your concerns.
- Intensive cooperation.
Flash’s Full-Service Concept
We provide a customised service, meaning that you choose the components from our Full-Service Concept that suit you best at that time. In addition to Modular Forms of Service, our Full-Service Concept includes:
Do you need more flexibility in your communication fleet? Renting from Flash is the solution. Whether you choose for short-term or long-term rental, the equipment is immediately available and in good condition.
Your equipment simply has to work. No one understands that better than we do. We developed the Service Management Tool (part of the Customer Portal) for the uniform registration and settlement of all your service requests.
Online Customer Portal
Do you want to check your contracts, know which two-way radios are being used where, what maintenance is in the pipeline and make service requests online? All this is possible through the Online Customer Portal.
Business Intelligence is a continuous process, with organisations using a targeted method to collect and register data, analyse it and apply the resulting information and knowledge in decision-making processes.
By combining our years of experience with knowledge of new developments, both in the area of service as well as technology, we recognise situations or processes in your organisation where we can share our expertise with you.
Flash has developed user training sessions that contribute to optimal safety. After all, if your employees know how to communicate with care using their radio, this guarantees a higher level of safety for them.
Are you interested in improving the organisation of the issuance and intake of equipment to employees or external parties for temporary projects? Issuance Registration (part of the Customer Portal) is the solution.