With over 1,300 users in 70 groups and with 60,000 calls a day, radio communication has become an integral part of TOTAL’s largest refinery in Antwerp. In order to make their equipment future-proof and because of the rising costs for maintaining analogue equipment, TOTAL switched to digital.
Flash Private Mobile Networks installed a TetraFlex® solution from its partner DAMM, supplemented with functionalities developed in-house such as priority calls, logging, dispatching and an online management tool. In addition, Flash provides a 24/7 service.
One distinctive aspect of the cooperation between TOTAL and Flash is the use of the online service management tool, which gives Flash remote access to the DAMM TetraFlex® system. If a malfunction occurs, it is reported to Flash without the need for human intervention. This means the Flash engineers can be on-site more quickly to resolve the malfunction.
In addition, TOTAL is using the online customer portal as an asset management tool. By continuously monitoring the system’s status, any need to increase or adjust the scale of the communications fleet can be more quickly anticipated. This lowers operational costs.
Rene de Backer, Coordinator Network, Telecommunication and Access Control at TOTAL: “Our operating costs have been permanently reduced thanks to more efficient management of our equipment via the Online Client Portal. By using this shared portal, we can make better predictions and recognise malfunction trends early on.”
TOTAL is assured of future-proof, mission-critical communications thanks to the combination of the DAMM TetraFlex® system and its partnership with Flash Private Mobile Networks.
It is always our goal to add value for our customers. Above all, we offer TOTAL a future-proof partnership.
Smart communication supports your business processes, enabling them to operate more efficiently. In addition, our solutions enable you to replace or expand your equipment modularly and in phases in a way that suits your budget.
Flash believes in co-creation: a vision of change in which we actively seek cooperation with our customers and partners at an early stage. We are convinced that we are able to accomplish a lot more by working together.
Relevant technologies and services
Discover more about the technologies and services we use to add value for Total.
TETRA is a digital alternative for organisations with large numbers of two-way radio users and high traffic capacity. It offers four channels per frequency, so that several talk groups can communicate simultaneously.
Online Customer Portal
Do you want to check your contracts, know which two-way radios are being used where, what maintenance is in the pipeline and make service requests online? All this is possible through the Online Customer Portal.
Your equipment simply has to work. No one understands that better than we do. We developed the Service Management Tool (part of the Customer Portal) for the uniform registration and settlement of all your service requests.
Read the cases of organisations that are also benefiting from the advantages offered by TETRA.
At ATPC, migration from analogue to TETRA leads to cost savings and increased efficiency
For safety reasons, ATCP wanted to be able to connect all the radios to a single network. With TETRA, significant savings can be made on licensing fees.
- Safety assurance
- Always reachable
- Service makes life easier
- Saving on licensing fees