Ramon Janssen, who is involved with integral safety and is jointly responsible for the fire prevention and emergency response policy at Kempenhaeghe, explains: “Our centres are hives of activity. The residents are treated day and night, they undergo examinations and therapy. Many of our residents cannot call for help independently and in some cases are completely dependent on the emergency responders.”
Every second counts
Janssen: “Our centres are in wooded areas and we regularly have to go in search of residents who have lost their way. Moreover, (false) fire alarms regularly go off because of cooking and condensation. There are various circumstances and frequent situations in which every second counts. At such times, ensuring the emergency responders get clear and immediate information can be a matter of life and death.”
He continues: “We cannot afford to waste time summoning the emergency responders. We faced this problem when we still used an automated system for phone follow-up. If a patient was in danger and quickly needed help, the system alerted the emergency response team by phone. But if the call wasn’t answered, it took a while before the next call was made. And all that time you don’t know whether and when the next call will be picked up. Those are nerve-racking moments…”
Unnecessary time loss
Janssen: “Plus, the system required a lot of organisation because the staff is constantly changing. Day, evening and night shifts, weekends and holidays all mean the call lists must be constantly updated. A lot of work and even worse, the chance of errors due to the complexity of it. People could in fact be called who weren’t there at all which led to undue delays.”
Problems solved thanks to Flash Smart Control
“Since 2012, those problems have been solved thanks to Flash Smart Control, combined with NEXEDGE and pagers.” Flash Smart Control, a platform that is simple and efficient to use, enabling all communication systems to be linked and monitored on a clear dashboard, was installed on a PC at the Kempenhaeghe reception desk.
Ramon Janssen: “You get a very clear picture of which buttons activate which functions. It is very logically organised and we found that after a brief explanation everyone is able to operate the system intuitively.”
Dispatched directly to the right location
At Kempenhaeghe, the fire alarm control units are also linked to Flash Smart Control. When an automatic sensor detects smoke, a signal is sent to Flash Smart Control, which relays a text message to the pagers. “The emergency response team goes directly to the place where smoke was detected, which saves time because the team members no longer have to be summoned and they can go straight to the right location.” He adds: “If a patient is lost, a message is sent via Flash Smart Control to the pagers with the description and the location where the patient was last seen. All emergency responders are simultaneously notified of the situation.”
In conclusion: “Because we now have a much better grip on the organisation, we no longer have to summon all the emergency responders and can take a much more targeted approach. We continually have 18 emergency responders selected and don’t have to involve others in the care process. Presence registration in Flash Smart Control is watertight, so we are assured that those 18 emergency responders are truly on hand. In this way, Flash Smart Control contributes to the efficiency of our care process and the safety of our patients.”
It is always our goal to add value for our customers. We offer Kempenhaeghe efficiënt care processes and optimal safety.
Efficient business processes
Our solutions, applications and services enable you to optimise your company processes and expand your employees’ efficiency and productivity. They get more done in less time or more work can be done with fewer people.
Because today’s security threats are increasingly sophisticated, you not only need the certainty of a watertight system that secures sensitive information, but you want to achieve the highest level of safety for your employees.
Relevant technologies and services
Discover more about the technologies and services we use to add value for Kempenhaeghe.
Flash Smart Control
With Flash Smart Control 4 you can link all your essential communication systems together and control them via a single, clearly organised dashboard. A real life saver in the event of disasters, when every second counts.
NEXEDGE provides two channels per frequency and gives the user twice the capacity of an analogue system. The advantage of this technology is that both channels can be accessed separately and without a repeater.
According to POCSAG protocol, the most reliable way to wirelessly and unambiguously transmit a message is paging. This application enables a message to be sent to people or groups, manually or in a fully automated way.
By combining our years of experience with knowledge of new developments, both in the area of service as well as technology, we recognise situations or processes in your organisation where we can share our expertise with you.
Read the cases of organisations that are also benefiting from the advantages offered by Flash Smart Control.
Guaranteed coverage and optimal safety at Timmerhuis Rotterdam
In a relatively short period, Flash set up a complete emergency response team communication network in the Rotterdam Timmerhuis complex. Despite thick concrete walls, steel structures and floors full of office furniture, this solution provides guaranteed coverage and thus optimal safety of all people present at the complex.
- Complete coverage
- Optimal safety