Rotterdam City Council has a mission-critical TETRA radio network at its disposal to connect with enforcement units.Flash has programmed and delivered 800 radios in full operational lease to be deployed on this network for the next 5 years.
Rotterdam Council wanted to be relieved from involvement as much as possible in the implementation phase, as well as the roll-out and management phases.
Flash Forward training platform
To ensure the Supervision & Enforcement staff's safe and efficient use of the new radios, they have received a personal login to the Flash Forward knowledge and training platform.The enforcement units were given access to customised training in the form of animations and test questions with which they had to obtain a certificate before starting the roll-out of their new radios.
Flash Online Customer Portal
Flash has set up and explained the Online Customer Portal to the Rotterdam Council staff.In the Online Customer Portal, the Council can easily place repeat orders, create and track service requests and consult documents.
Distribution to staff
Over a period of 3 days at four Rotterdam Council locations, Flash distributed the new radios to the Supervision & Enforcement staff.
After distribution of the radios, Rotterdam Council's Resources Manager declared: "We have never before experienced such service from a supplier.Brainstorming, anticipation of modifications and the accessibility and deployment of Flash employees in training, setting up the management environment and delivery; this has been a really positive experience."
Relevant technologies and services
Discover more about the technologies and services we use to add value for Rotterdam's Supervision & Enforcement.
What does it take to make sure everyone is communicating safely and effectively? Flash has its own view on this. And that is exactly why we have developed Flash Forward. A unique platform for transfering and exchanging knowledge.
Online Customer Portal
Do you want to check your contracts, know which two-way radios are being used where, what maintenance is in the pipeline and make service requests online? All this is possible through the Online Customer Portal.
Also read the cases below.
Optimum safety for the Municipality of The Hague thanks to uniformity in technology and procedures
Flash has closely cooperated with the Municipality of The Hague to ensure an optimal alarm process.
- Efficient processes
- Optimal safety
- Intensive cooperation
Guaranteed coverage and optimal safety at Timmerhuis Rotterdam
In a relatively short period, Flash set up a complete emergency response team communication network in the Rotterdam Timmerhuis complex. Despite thick concrete walls, steel structures and floors full of office furniture, this solution provides guaranteed coverage and thus optimal safety of all people present at the complex.
- Complete coverage
- Optimal safety