Below you can find more information about how we treat your data
Visiting our website
Contact with the Customer Service Center
If you have a question or complaint, or wish to file a request with us, we need some information from you. We also use this information to keep you informed of the status.
Participation in our customer satisfaction survey
At the end of the online survey you will be asked whether your personal results may be fed back to us with your name. If you object to this, your results will be treated anonymously.
Flash Forward e-learning environment
If you wish to use our e-learning environment to train your employees, we need some information concerning them, such as their e-mail address and first and last names.
Customers are automatically registered in our CRM system for our mailings. We proactively send requests for this to prospective customers. Each mailing includes the possibility to unsubscribe for receiving our mailings.
No terms and conditions from Flash apply to the use of social media. You agree with the terms and conditions of the social media platform. If you ask us a question through social media, we will respond to your message.
Applying for a job at Flash
We will store the application data of your applicants for no more than 4 weeks from the closing date of the application period. During these weeks, the applications are stored in the e-mail box of our HR department.
Contact with the Planning Department
The work orders the Planning Department use are completed with information from our Flash application. Moreover, since 2014 all work orders are being stored in the Flash application.
With reference to smart devices, we record several personal details of users, namely their name, business phone number and e-mail address, IP address and current location on the work floor (GPS).
Visiting our premises
If you visit our premises on the Moezelweg in Europoort, you will be registered as a visitor at Reception. We will ask you to write down your name, company name, your contact at Flash, date, time and signature.
Using our Wi-Fi network
When you visit our premises, using our Wi-Fi is free of charge. As soon as you log into our Wi-Fi network, data are automatically collected, such as the identification number (MAC address) of your device.
Attending an event
For the organisation of our events, it’s important that we know who is attending. This way, we can provide you with information about the programme. It also allows us to send you a reminder right before the event takes place.
Online Customer Portal
If you wish to use your Online Customer Portal to manage your communication fleet optimally, we need some contact details from you. We need the e-mail address and first and last names of the users of the Online Customer Portal.
Flash Smart Control dispatch and alarm solution
If you wish to use Flash Smart Control to alert your employees in the event of a disaster, we need some data concerning them. The data will remain stored in Flash Smart Control as long as you use it.
Flash Smart Alert Alarm App
If you wish to use Flash Smart Alert to alert your ERT members in the event of a disaster, we need some data concerning them.We record the following personal data: first and last names, mobile phone number and e-mail address.
Flash Smart Com Push-to-Talk solution
With Flash Smart Com we offer customers communication as a service, on both a temporary and permanent basis. We record several personal data of Flash Smart Com users.
Download the policy statement of Flash Private Mobile Networks.