Customer Portal

We developed the Online Customer Portal with the aim of offering our customers access to their contracts, where which two-way radios are being used and any scheduled maintenance. Moreover, our customers can submit service requests themselves online. You can find everything you want to know as a user, clearly organised in the Online Customer Portal.

Contract management

Contract management is easy, because everything related to your rental and service contracts is stored in one central location and updated in real time. You have a clear overview of the equipment you have in-house, per contract, and you can view the contracts. You can also organise email notifications based on contract expiry date, for instance. 

Maintenance

Thanks to a link to our Service Management Tool, you have access to all work orders and you are always aware of the current status of a malfunction, repair or maintenance. You can also log new service requests online. 

Digital processing

Everything from service requests to invoicing is processed completely digitally. As soon as a service request has been dealt with, the work order appears in the Online Customer Portal. Here you will find all the details of the relevant service request, which is handy if you want to check the invoice. 

Customer-specific fields

You can set up your own fields in the Online Customer Portal. For instance, you can add the names of your employees or define specific cost centres. The Customer Portal can be completely tailored to your preferences. 

Personal selection list

Do you need extra equipment? The portal helps your place your order. Using your personal top-10 selection list, you can quickly order the right type of two-way radio or accessory. 

User authorisations 

Various people within your organisation can be given access to the portal. Would you like colleagues to be able to quickly report a malfunction without their also seeing the contract information? Or does your admin department need to be able to check invoices without your input? By assigning various authorisations, the portal gives you all the flexibility you need. 

New in the Online Customer Portal: Issuance Registration

We have developed a new module that will shortly be added to the Online Customer Portal: Issuance Registration. Here you can record both issuances and intakes. The aim of issuance registration is to improve the organisation of the issuance and intake of equipment to employees or external parties for temporary projects, and to simplify and increase the efficiency of administrative processes.

You have insight into where which equipment is located and you place responsibility for the security of this equipment with the end users. This has a preventive effect: because they sign for receipt of the equipment and are aware of the costs involved, they will be more careful with the equipment. Moreover, there is no confusion or discussion if any materials are missing. 

The functionalities:

  • Issuance registration using numbers, bar codes or serial numbers.
  • Information can be scanned or entered manually.
  • Issuance forms can also be signed off on mobile devices.
  • The digital receipt is immediately available after the end user places a signature. It can be printed or sent via email. 

How can I use the Online Customer Portal?

The Online Customer Portal is available free of charge for all our contract customers. If you are not yet using the portal, feel free to contact us.